Unpredictable changes in the global business environment have necessitated the presence of a responsive, high performance IT infrastructure that can withstand all crises. Challenges such as the lack of access to world class facilities, skilled resources, and rapid technology transformations have also created the need for a single integrated point of contact for all IT related issues.
To successfully manage mission critical processes, companies require a scalable and agile IT infrastructure.
MAGMA3C IT service desk offers multi-lingual support to address the needs of high growth businesses. Our comprehensive IT service desk solutions positively influence user experience by leveraging industry best practices and domain experience. We help improve the service desk experience via innovative mediums of communication such as social collaborations, mobile applications, and networking, in addition to traditional tools such as calls, emails, web, and chat. Our solution not only results in cost effective business alignment and operational efficiencies but also offers a migration strategy that ensures a robust, risk averse transition from existing business models to new ones.
Magma3c IT Service Desk provides catalogue based offerings which span across different Service Desk elements. We offer:
•A single consolidated Service Desk: Our one stop, enterprise wide web portal with an enriched and updateable repository of common IT concerns enables the lifecycle management of current incidents and service requests across the enterprise.
•Customized services: We provide comprehensive services for customer provided tools, and consult on the right tool set based on our experience working with tools from various venders. Our flexible engagement strategies enable us to bring in technical, automation, and process improvements that yield tangible benefits.