MAGMA3C | SOFTWARE COMPANY
Call Center
Want to run your call center smoothly? MAGMA3C provides complete call center services in Pakistan give you everything in one place. You can easily manage your team, track calls, & improve customer service without any hassle. No missed calls, no confusion—just smart tools to help your business grow and keep customers happy.
ABOUT US
Software & IT Company
MAGMA3C is a software company based in Pakistan , offering digital solutions since 2010. Our services include website & app development , e-commerce development , digital media marketing, seo , content writing, lms development & call center solutions . We work with clients locally & internationally , focusing on delivering high-quality, reliable & result driven solutions. Our goal is to help businesses grow through digital transformation & digital products.
Our Call Center Services
Complete Call Center Setup
Everything you need to run your call center smoothly.
Cloud & On-Premise IP PBX systems
VoIP setup and SIP trunking
Business-grade IP phones
Reliable and fast connections
Easy to scale as you grow
Local support available
Smart Call Management
Make every call easier to handle.
IVR (Interactive Voice Response)
Auto attendants for faster routing
Call recording
Live call monitoring
Auto dialers & predictive dialers
Call queue management
Team Performance Tools
Help your agents work better and faster.
Multi-agent dashboard
Real-time analytics
Agent performance tracking
Easy role and access control
Quick call summaries
Shift and break monitoring
Customer Communication Made Easy
Connect with your customers on any platform.
WhatsApp integration
SMS and email support
Unified communication panel
Quick message templates
Multi-channel ticket handling
Conversation history tracking
CRM & ERP Integration
Keep everything connected and organized.
Connect with your CRM system
ERP system compatibility
Auto customer details popup
Call notes linked to contacts
Order & case tracking
Seamless workflow across tools
Security & Support System
Protect your data and help your customers.
End-to-end data security
Encrypted call records
Role-based access control
Multi-language support
Customer ticketing system
24/7 local technical support
Islamabad Diagnosis Center
We hired a company for call center solutions & honestly, they made our customer support so much better. The team was trained, polite, and always on time. Their call center services helped us deal with high call volume during peak hours.
Shahzad Textiles
Call center solutions were new to us, but the company guided us step by step. They set up everything and even helped train our team. This made our process smooth and our clients are more satisfied now.
Website & Mobile App Development
SEO (Search Engine Optimization)
Digital Media Marketing
Learning Management Systems (LMS)
Call Center Solutions
Web Hosting & Cloud Services
Absolutely! We simplify the process so you don’t need any technical knowledge. Our team explains everything in plain language and guides you at each step.
Yes! We provide post-launch support, updates, and maintenance. You can also sign up for ongoing support plans
Some results, like paid ads, can be seen quickly. Organic strategies like SEO and content marketing may take 2–3 months for noticeable growth, but they offer long-term value.
1. Complete Call Center Setup
2. Smart Call Management
3. Team Performance Tools
4. Customer Communication Made Easy
5. CRM & ERP Integration
6. Security & Support System
Yes , we provide complete call center solutions at affordable price all over pakistan