Solution
Call Center, IP PBX & VoIP Solutions
Three connected product sites cover the full stack of business calling: the call center workflow, the PBX that routes calls and the phones on every desk.
Product website
CallCenters.com.pk
Call center and BPO technology: inbound and outbound workflows, agent operations and lead generation.
Visit CallCenters.com.pk (opens in a new tab)Product website
IPPBX.com.pk
IP PBX and software/cloud PBX systems, including Yeastar-related solutions, SIP trunks, IVR, routing and recording.
Visit IPPBX.com.pk (opens in a new tab)Product website
IPPhone.com.pk
IP phones, VoIP gateways and devices, provisioning, SIP configuration and troubleshooting.
Visit IPPhone.com.pk (opens in a new tab)The problem
What this solves
Calls go unanswered at peak times, customers repeat themselves to several people, and managers cannot see which agent handled what. Old analog lines make adding a branch or a new agent slow and expensive.
Who it is for
- Hospitals, diagnostic centers and clinics
- BPOs and outbound sales teams
- Head offices with branches
- Customer support teams moving off analog lines
How it works
From setup to daily use
Assess
We review seats, sites, call volume, existing lines and the CRM you use.
Design the call flow
IVR menus, queues, ring groups, business hours and overflow rules are agreed on paper first.
Install PBX and lines
Software, cloud or on-premise PBX configured; SIP trunks connected and tested.
Provision phones
IP phones, softphones and gateways provisioned and assigned to extensions.
Train and go live
Agents and supervisors trained on handling, transfer, monitoring and reports.
Daily operation
Supervisors monitor queues and recordings; we handle changes and support.
Use cases
Where it fits
Patient helpline
IVR routes callers to appointments, reports or billing; calls are recorded for quality.
Outbound sales floor
Agents dial lead lists while supervisors track call outcomes and talk time.
Multi-branch office
Branches share one PBX so staff can transfer calls by extension across cities.
Features
Modules and capabilities
Core features Available
- Cloud and on-premise IP PBX systems
- VoIP setup and SIP trunking
- IVR and auto attendant
- Call recording and live call monitoring
- Call queue management
- Multi-agent dashboard and real-time analytics
- Business-grade IP phones
- CRM and ERP integration
Optional modules Configurable
- Auto and predictive dialers
- WhatsApp, SMS and email in a unified panel
- AI-assisted calling workflows
- Multi-language support
Availability depends on your setup and third-party providers. We confirm each item during the demo.
Screens
See the product
Live screenshots of the public product site on desktop and phone. We walk you through the admin portal in a free demo.
Call center and BPO technology: inbound and outbound workflows, agent operations and lead generation setups.
Portfolio
Related products and projects
CallCenters.com.pk
Call center and BPO technology: inbound and outbound workflows, agent operations and lead generation setups.
IPPBX.com.pk
IP PBX and software/cloud PBX systems, including Yeastar-based deployments, SIP trunks, IVR and call routing.
IPPhone.com.pk
IP phones, VoIP gateways and devices, with provisioning, SIP configuration and troubleshooting support.
Keep exploring
Related services, solutions and articles
Other solutions
FAQs
Questions about Call Center & IP PBX
How are CallCenters.com.pk, IPPBX.com.pk and IPPhone.com.pk related?
They are MAGMA3C product sites for different layers of the same solution: call center operations, the PBX that routes calls, and the phones and gateways. One team designs and supports the whole setup.
Do you work with Yeastar PBX systems?
Yes, Yeastar-related PBX solutions are part of the IPPBX.com.pk range. We help you choose a model or a software/cloud edition for your number of extensions.
Can we keep our existing phone numbers?
Often, yes, depending on your current provider. We check this before the move and plan the cutover.
How many agents can the system support?
It scales with the PBX edition and licences you choose, from a small office to a large multi-site center. We size it from your current and expected seats.
Can we see a demo before deciding?
Yes. Book a free demo and we will walk through call flows, recording and reports using a test setup.
Is AI calling available?
AI-assisted calling can be configured for some workflows. Its availability depends on your use case and providers, so we confirm it during the demo rather than promising it up front.
See Call Center & IP PBX in action
Book a free demo or request a technical consultation. We will walk through setup, daily use and the options that fit your organisation.