Solution
WhatsApp Automation & Shared Inbox
Let your whole team answer one WhatsApp business number, automate common replies and send order updates, through Helpdesk.com.pk and the official WhatsApp Business API.
Product website
Helpdesk.com.pk
WhatsApp-oriented help desk and shared inbox for customer communication workflows.
Visit Helpdesk.com.pk (opens in a new tab)The problem
What this solves
Customer messages arrive on one phone. Staff share the handset or personal numbers, replies are slow outside office hours, and nobody can see who answered whom.
Who it is for
- Online stores and Shopify merchants
- Clinics and service businesses taking bookings
- Sales and support teams sharing one number
- Businesses with custom websites or web apps
How it works
From setup to daily use
Connect your number
We set up the official WhatsApp Business API for your business number.
Add your team
Agents and departments are added with roles and permissions.
Build bot flows
Welcome messages, menus, FAQs and business-hours replies, with handover to a person.
Connect your systems
Shopify, WooCommerce, your website or CRM linked for order and lead notifications.
Handle chats daily
Chats are assigned to agents; notes, tags and quick replies keep everyone consistent.
Review performance
Admins review response times, agent activity and chat volumes.
Use cases
Where it fits
Store support
A bot answers price and size questions; complex chats hand over to an agent.
Order updates
Customers who opted in receive confirmation and delivery messages automatically.
Appointment reminders
Clinics send booking confirmations and reminders to reduce missed visits.
Features
Modules and capabilities
Core features Available
- Official WhatsApp Business API setup
- One number shared by multiple agents
- Admin roles, permissions and chat assignment
- Bot replies with menus, buttons and human handover
- Urdu and English replies
- Shopify and eCommerce order notifications
- Website forms, OTP and lead alerts to WhatsApp
- Internal notes, tags and quick replies
- Agent activity and response-time reports
Optional modules Configurable
- Broadcast campaigns to opted-in contacts using approved templates
- AI agent / receptionist replies
- AI call handling
- SMS alongside WhatsApp
Availability depends on your setup and third-party providers. We confirm each item during the demo.
Responsible use: WhatsApp campaigns can only be sent to people who have opted in, using message templates approved under Meta’s WhatsApp Business policies. We do not set up unsolicited bulk messaging.
Screens
See the product
Live screenshots of the public product site on desktop and phone. We walk you through the admin portal in a free demo.
Portfolio
Related products and projects
Helpdesk.com.pk
WhatsApp-oriented help desk and shared inbox so a team can handle one business number together.
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FAQs
Questions about WhatsApp Automation
Can several staff members reply from one WhatsApp number?
Yes. With the shared inbox, one business number is handled by multiple agents, and admins control who can see and answer each chat.
Do I need the WhatsApp Business API?
For shared team access, bots and integrations, yes. We set up the official API for your number; Meta’s conversation charges apply separately.
Can I send bulk WhatsApp messages?
Only to contacts who have opted in, using approved templates, under Meta’s policies. Unsolicited bulk messaging can get a number restricted, so we do not set it up.
Does it work with Shopify or WooCommerce?
Yes. Order, payment, fulfilment and abandoned-checkout messages can be sent from Shopify and other eCommerce platforms to customers who opted in.
Can the bot reply in Urdu?
Yes, bot flows can be written in Urdu and English.
Is there an AI receptionist option?
AI-assisted replies and call handling can be configured for suitable use cases. We confirm what is available for your setup during the demo.
See WhatsApp Automation in action
Book a free demo or request a technical consultation. We will walk through setup, daily use and the options that fit your organisation.