Service Desk

Unpredictable changes in the global business environment have necessitated the presence of a responsive, high performance IT infrastructure that can withstand all crises. Challenges such as the lack of access to world class facilities, skilled resources, and rapid technology transformations have also created the need for a single integrated point of contact for all IT related issues.

To successfully manage mission critical processes, companies require a scalable and agile IT infrastructure.

When it comes to support your IT environment, one size does not fit all. Different parts of your network may require more coverage than others. Perhaps you have a heterogeneous mix of hardware. Maybe you are looking for a consistent service levels across multiple locations from a single provider.

MAGMA3C has developed a suite of Support Services in response to client needs for multi – geography, multi-vendor support from a single source. Our services include maintenance tasks-delivered to pre agreed service levels-as well as activities that proactively solve IT issues to prevent incidents from occurring.

We also perform regular scheduled activities including preventative maintenance and technology reviews in the context of your technology roadmap.